Quote:
Originally Posted by MultiRod
I've been waiting ages for this moment to share with the country my experience of Riders of Bridgwater. In Feb 2004 I paid full list price for a brand new 998 Biposta. It was my first Ducati and as it was new it went to Riders of Bridgwater for its first (600m) service. Upon collecting the bike I immediately noticed that the inner lugs on the side fairing panels were positioned the wrong side of the nose fairing, stretching the fairing on its mounts. In addition, the chain was like a bow string and the engine was only filled with oil up to the minimum level marker. There was worse to come. Upon inspecting the bike at home I found to my horror that one of their monkeys (sorry mechanics) had obviously removed the original oil filter with a pair of water pump pliers, slipped and put a nice set of gauges in the crank casing. I immediately rang and complained and took the bike back for them to inspect. Upon arriving I attempted to book the bike in with Billy (****) at the service desk and informed him that as they were obviously incompetent I would be no further than six feet away from the bike during their inspection. They refused this due to insurance reasons. I then informed them that I would be back the next week with a member of Ducati UK.
True to my word I met with them the next week with Andrew Joyce (southern sales manager) from Ducati UK. You should have seen his face when they raised the bike on one of their ramps to inspect the faults. He tried to pacify me with an offer of a new pair of crankcases. I didn't see the point of this and asked instead for £1000 compensation as this is the figure that Riders ask for if you damage one of their bikes on a test ride. They refused this and it ended acrimoniously with me threatening legal action.
In the end I settled for them fitting a pair of Termi race cans very cheaply but even then when I later inspected the bike at home I found to my horror that they had damaged the original cans getting them off!
I kept the bike for three years and painfully parted with it last year. After my experience with Riders I felt that the bike was tarnished and was never the same to me after and during my three years of ownership.
I hope the new owner of WX04 EFR is happy with a great bike but please, don't take it to Riders. (By the way, I now own a Multistrada and am very happy with it).
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Hi
What are they like for parts ?
Or is this just Service dept issues
Cheers
